WEBINAR | Leading the Retail Revival in the Pandemic Era

The full replay of the webinar is available here


With Jennifer Cook, Customer 360 and Melissa Webber, Holy Cow! Creative
Hosted by Belinda Daly, Shopping Centre News

As shopping centres grapple with the immediate challenges of retail recovery and restoring shoppers’ confidence in returning to public places, we take a look at the short and long term implications for shopping destinations.  What will it take to get customers back shopping in numbers?  How can we personalise and refine our communications to address generational differences?  What can we do to improve resilience and adaptability to sudden change?

Join us for SCN’s first-ever free interactive webinar, where we are joined by place experience specialist Jennifer Cook and retail communications expert Melissa Webber to talk about these topics and more. They’ll answer your questions and share practical advice you can immediately put into action. We’ll also dive into the longer term local and international trends that are changing the face of shopping as we know it.

Our Speakers

Jennifer Cook
Director, Customer 360
Jennifer’s experience spans a wide range of sectors – property, tourism, retail, professional services, major events and the performing arts. She assists the industry to understand how to create competitive advantage through responding to generational trends, proactively face industry disruption and take advantage of the experience economy.

Melissa Webber
Founder and Managing Director, Holy Cow! Creative
Melissa founded Holy Cow! in 1995 and has been partnering with retail property groups ever since. Specialising in branding, marketing and environmental design, Holy Cow! offers beautiful creative and thoughtful strategy.

About the author

Shopping Centre News

Shopping Centre News (SCN) is in the ‘information business’, and is perceived as such by its readers. Daily industry news makes a must-visit as part of the morning routine for those who want to keep right across the latest retail developments and events, while SCN's premium magazine is the leading publication for the shopping centre industry in Australia and New Zealand.

Known as the ‘industry bible’ SCN is printed five times a year with fascinating, in-depth features and important critical analysis written by known industry insiders as well as the popular ‘Guns’ reports, which ranks Australian shopping centre performances. Shopping Centre News is the only publication in the world that features centre statistics on Turnover, Turnover per square metre and Specialty Shop turnover per square metre for every major centre in Australia.

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